Velissilver.com

1. Where is your company headquarters located?

The main offices of Velissilver are conveniently located in Hong Kong, China. Where our fine jewelry designers work hard to create the latest jewelry fashions for all of your needs.

2. What are my options for payment?

At Velissilver we give you several options for payment when buying your lovely real sterling silver jewelry. We accept credit card payment with Visa and Mastercard. You can also buy your jewelry with Western Union and paypal. Giving you many options and no excuses for you not to be wearing your new piece of fashion jewelry.... Security of Credit Card payments is insured by state of the art SSL encryption.

3. How long does it take, before I can receive my order?

Your jewelry will be shipped by courier directly to your door. Upon placing your order, you will receive an email with your order confirmation number and upon shipping another email stating your shipment tracking number. This tracking number will allow you to track the progress of your order until they would reach you. Please allow 4 to 7 days for the delivery of your order. Make sure you enter the right shipping address for your jewelry. Indeed, we are not responsible for reshipment in the event you provided us an incorrect delivery address.

4. How much do you charge for shipping?

We provide Free Shipping Worldwide on all orders of USD 100 and above. Orders below USD 100 will be charged a flat fee of USD 25 for shipping.

5. Do you sell Designer Jewelry Replicas?

NO, we do NOT sell replicas! All of our designs are our original creations. Some can be inspired by designer pieces but none are counterfeited items. We\'ve been in the fashion jewelry business for a while. You are more than welcome to check all of our fab reviews by our loyal customers and fashion jewelry lovers.

6. Will my items be held in customs?

Getting your sterling silver jewelry will be no problem at all. Your items will not be held in customs. Indeed, they are not replicas and therefore customs would have no reason to hold them.

7. What is your policy on damaged items?

It\'s extremely unlikely that you will be sent a damaged piece of jewelry, but if that is the case we will replace all damaged items, or incorrect orders of jewelry with new sparkling jewelry just for you.

8. What if I order the wrong item?

If you order the wrong piece of sterling silver jewelry or other piece of fine jewelry, you can call us or email us if your item has not been sent out yet. Otherwise you would have to pay the difference in shipping to return your jewelry, and request another item.

9. How much does shipping cost?

Probably wondering how much it costs to ship all of these silver bracelets, silver rings, and necklaces. When ordering over USD 100, you will now have all of your lovely jewelry sent to you for free! Free shipping world wide when spending at least USD100 dollars on your order. For orders below USD 100, we will charge a USD 25 flat rate for shipping.

10. Do you offer wholesale prices?

We offer better than wholesale prices for your jewelry shopping: you will get 20% off on all orders of USD 300 or above. For large volume orders, feel free to contact us!

11. Do you have a newsletter?

Yes we do! If you\'re interested in hearing the latest fashion jewelry news, or when we have great sales on all of our sterling silver bracelets, silver rings, and silver necklaces please click here .. and sign up today!

12. Is your fine jewelry made of real silver?

Our sterling silver jewelry is made of real sterling silver. If you read the description for each piece of jewelry it should give you the details of what materials are used, and if real sterling silver or silvertone is used.

13. Do you offer a free gift or reward?

At VelisSilver we like to reward our loyal customers and lovers of all fine jewelry. From time to time we do offer free jewelry gifts, you can find all the information on our main page.

14. What is the meaning of Rhodium Coated?

Some of our high end sterling silver jewelry are coated with Rhodium. This surface treatment will allow your piece of jewelry not to oxidize and keep its brand new shine forever!

15. What are my benefits if I refer you friends?

At Velissilver we do not forget those who help us spread the word... When referring other customers that die for fashion jewelry we will offer you cash coupons! Each time a new client you referred places his first order with us, we will offer you a cash coupon with a value of 10% of his order. Though, this can only be done if you have registered with us! So, do not omit to do so... or you would miss the opportunity to get cash coupons!