Return & Refund Policy
If for any reason you are not satisfied with the Velissilver jewelry you received, you may return it for an exchange under the below conditions:
- Return requests should be emailed to customer.service@velisilver.com within 14 days after your order was delivered to you.
- Items should be returned in unused condition and original packaging.
- When no quality issue is involved, the return shipping fees would be at the expense of the client. Moreover, we would apply a restocking fee per returned item. Restocking fees amount USD USD 10 per item.
- When return is motivated by a quality issue, we would compensate the return shipping fees (according to our policy) and replace the defective item at our cost, providing that our return procedure has been followed.
Refunds
We accept returned items for refund up to 30 days from the date you purchased your item. Please beware that there is still a $10 dollar restocking fee. It typically takes 15 business days for you to receive your credit on your card.
